WHERE ARE VOS PRODUCTS HANDCRAFTED? We currently handcraft our products in the suburbs of Guatemala City, specifically in an area called San José Pinula. HOW DOES VOS ADHERE TO ENVIRONMENTAL AND HUMAN RIGHTS STANDARDS? We do not outsource our handcrafting supply chain but instead employ our own VOS® artisans in-house which we call The Soul Crew. We operate under sound labor conditions, pay fair wages, follow local labor standards and source environmental friendly raw materials when applicable.  ARE VOS PRODUCTS FAIR TRADE CERTIFIED? We have chosen to align our operation with the United Nations Global Compact which is an internationally respected entity that works with business to transform [...]

UNIVERSAL & COMMON2020-06-05T08:55:53-05:00



WHAT FORMS OF PAYMENT ARE ACCEPTED? VOS® accepts Venmo, Apple Pay, Google Pay, Visa, MasterCard, Discover, American Express and Pay Pal. You can also easily pay by calling the VOS® Support Team at +1 (844) 482-8353 Monday – Friday 8:00am – 5:00pm (CT). WHAT IS YOUR SHIPPING POLICY? Shipping rates vary depending on the amount of product purchased, where the shipment is going and the type of shipping chosen. Before confirming your purchase please double check your total which will include the shipping charge. Also, please note: USPS Ground deliveries take 2 to 8 business days to be delivered. This depends on [...]

ORDERING & SHIPPING2020-06-05T09:00:16-05:00



WHAT IS YOUR EXCHANGES & RETURN POLICY? VOS® accepts exchanges and returns within 30 days of online purchase. This is due to the handcrafted nature of your purchase. VOS® can only exchange/return unworn product. VOS® wants you to be as satisfied as we are with the products therefore, we will guarantee customers to pay for shipping the exchange/return merchandise from the soul-house as long as you pay for the return shipping to get it to us. We will not be liable for any return packages lost in transit therefore we recommend you acquiring a tracking number. Please note we do not [...]

EXCHANGES & RETURNS2020-06-05T09:26:45-05:00
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